Returns & Refunds

Last updated: 13/03/2026

We want you to be happy with your purchase. Please read the following information carefully before placing an order.

The website www.tinnoseshop.com is operated by The Tin Nose Shop, which is owned and managed by:

Roe Lands Ltd

Company Number: 17083739

Registered Address:

35 Grafton Way

London

W1T 5DB

United Kingdom

Throughout this policy, references to “we”, “us”, or “our” refer to The Tin Nose Shop and Roe Lands Ltd.

1. Handmade Nature of Products

All items sold by The Tin Nose Shop are handmade in small batches. Natural variations in colour, texture, and finish are part of the character of each piece and are not considered faults.

2. Returns (UK & International Orders)

You have the right to cancel your order within 14 days of receiving your item, in accordance with UK Consumer Contracts Regulations.

To be eligible for a return:

  • The item must be unused and in its original condition

  • You must contact us before returning the item

Return shipping costs are the responsibility of the customer unless the item is faulty.

3. How to Request a Return

Please contact us via the website within 14 days of delivery, including:

  • Your order number

  • Reason for return

We will provide return instructions once your request is approved.

4. Refunds

Once your return is received and inspected, a refund will be issued to your original payment method within 14 days.

Original shipping costs are non-refundable unless the item is faulty.

5. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery, including clear photographs of the issue and packaging.

Where appropriate, we will offer:

  • A replacement

  • A repair

  • Or a full refund

6. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees

  • These charges are non-refundable

If a parcel is returned due to unpaid customs fees, the original shipping cost will not be refunded.

7. Non-Returnable Items

The following items are non-refundable unless faulty:

  • Custom or commissioned pieces

  • Personalised items

  • Limited editions explicitly marked as non-returnable

This does not affect your statutory rights.

8. Exchanges

We do not currently offer direct exchanges. If you wish to purchase a different item, please return the original item and place a new order.

9. Contact

If you have any questions about returns or refunds, please get in touch via the contact form. Messages are read and replies are human.

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